Terms of service
Terms of Service
Last Updated: May 23, 2026
Welcome to Tuvira global. These Terms of Service (“Terms”) govern your access to and use of our website, products, services, and all related content provided by Tuvira global (“we,” “our,” or “us”).
By accessing or using our Services, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our Services.
1. Eligibility
By using this website, you confirm that:
- You are at least 18 years old or the legal age of majority in your jurisdiction.
- You are legally capable of entering into binding contracts.
- All information provided by you is accurate and complete.
2. About Our Store
Tuvira global operates an online ecommerce store offering products including but not limited to:
- Home products
- Kitchen products
- Pet products
- Fitness products
- Storage products
- Beauty and personal care products
- Sports products
- Health products
- Gadgets
Our store is powered by Shopify.
3. Account Responsibility
You are responsible for:
- Maintaining the confidentiality of your account
- Restricting access to your device
- All activities conducted through your account
We reserve the right to suspend or terminate accounts suspected of fraudulent, abusive, or unlawful activity.
4. Product Information
We attempt to display product descriptions, images, colors, specifications, and pricing as accurately as possible.
However:
- Actual product colors may vary due to screen settings.
- Minor variations may occur.
- Product packaging may change without prior notice.
We reserve the right to:
- Modify product descriptions
- Change prices
- Discontinue products
- Limit quantities purchased
without prior notice.
5. Orders & Acceptance
Placing an order does not guarantee acceptance.
We reserve the right to:
- Accept or reject orders
- Cancel suspicious or fraudulent orders
- Refuse service to anyone
Orders are confirmed only after:
- Successful payment authorization, or
- Successful COD verification
COD orders may require phone confirmation before dispatch.
6. Pricing & Payments
All prices are listed in INR (Indian Rupees).
Accepted payment methods include:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Cash on Delivery (COD)
- Other supported payment methods
Payment gateways used:
- Razorpay
- PhonePe
We reserve the right to change prices at any time without prior notice.
7. Shipping & Delivery
Processing Time
Orders are generally processed within 1–2 business days.
Delivery Time
Estimated delivery time is 5–7 business days within India.
Shipping Charges
- Free shipping on orders above ₹500
- Shipping charges may apply on orders below the free shipping threshold
Courier Partners
We may ship through:
- BlueDart
- DTDC
- Delhivery
- XpressBees
- Ecom Express
- Ekart
- Amazon Shipping
- Shadowfax
Delivery timelines are estimates only and not guaranteed.
We are not liable for delays caused by:
- Courier partners
- Weather conditions
- Natural disasters
- Government restrictions
- Other events beyond our control
8. Returns, Refunds & Exchanges
Please review our Return & Refund Policy for detailed information.
Important conditions include:
- Returns must be requested within 5 days of delivery.
- Unboxing video is mandatory for damaged, defective, wrong, return, or exchange claims.
- Personal care products are non-returnable.
- Return shipping fee of ₹100 applies.
- Exchanges are allowed only for wrong or damaged items.
- Refunds are processed within 8–15 business days after approval.
9. Order Cancellation
Customers may cancel orders only before shipment.
Cancellation requests can be made through:
- Phone support
Once an order is shipped, cancellation requests cannot be accepted.
10. Intellectual Property
All content available on this website, including:
- Logos
- Product images
- Graphics
- Text
- Designs
- Videos
- Branding materials
is the property of Tuvira global or its licensors and is protected by applicable intellectual property laws.
You may not:
- Copy
- Reproduce
- Modify
- Distribute
- Republish
- Exploit
any content without written permission.
11. User Conduct
You agree not to:
- Use the website for illegal activities
- Submit false information
- Attempt unauthorized access
- Upload malware or harmful code
- Abuse or harass others
- Violate intellectual property rights
- Interfere with website operations
Violation may result in account suspension or legal action.
12. Third-Party Services & Links
Our website may contain links to third-party websites or services.
We are not responsible for:
- Third-party content
- External websites
- Payment gateways
- Shipping partners
- Privacy practices of third parties
Your use of third-party services is at your own risk.
13. Privacy
Your use of our Services is also governed by our Privacy Policy.
By using our Services, you consent to the collection and use of information as described in our Privacy Policy.
Shopify may also process your data according to the Shopify Privacy Policy.
14. Disclaimer of Warranties
All Services and products are provided on an “as is” and “as available” basis.
We do not guarantee:
- Uninterrupted website operation
- Error-free functionality
- Accuracy of all information
- That products will meet every expectation
To the fullest extent permitted by law, we disclaim all warranties, express or implied.
15. Limitation of Liability
To the maximum extent permitted by law, Tuvira global shall not be liable for:
- Indirect damages
- Consequential losses
- Data loss
- Loss of profits
- Delivery delays
- Technical interruptions
- Service downtime
Your use of the Services is entirely at your own risk.
16. Indemnification
You agree to indemnify and hold harmless Tuvira global and its affiliates from any claims, losses, damages, liabilities, or legal expenses arising from:
- Your violation of these Terms
- Misuse of the Services
- Violation of applicable laws
- Violation of third-party rights
17. Termination
We reserve the right to suspend or terminate your access to the Services without notice if:
- You violate these Terms
- Fraudulent activity is suspected
- Abuse or misuse occurs
Termination does not affect accrued obligations or liabilities.
18. Governing Law & Jurisdiction
These Terms shall be governed by the laws of India.
Any disputes arising from use of our Services shall be subject to the exclusive jurisdiction of the courts located in Pune, Maharashtra.
19. Changes to Terms
We reserve the right to update or modify these Terms at any time.
Changes become effective immediately upon posting on the website.
Your continued use of the Services constitutes acceptance of the revised Terms.
20. Contact Information
For any questions regarding these Terms of Service, please contact:
Tuvira global
Email: Tuviraglobal24@gmail.com
Phone/WhatsApp: +91 9967674436
Business Address:
Tuviraglobal
Fortune Sai Balaji Apartment
Gujarwadi Road, Khopde Nagar
Katraj, Pune – 411046
Maharashtra, India
GSTIN: 27JHSPM4825B1ZZ
Support Availability: 24/7