Frequently Asked Questions
General
What is Tuvira Global?
Tuvira Global is an online store offering a wide range of quality products across Home, Kitchen, Storage, Fitness, Beauty, Health, Sports, Pet Care, and Gadgets categories.
Do I need to create an account to place an order?
No. You can place an order as a guest without creating an account.
How can I contact customer support?
You can reach our support team 24/7 via email at Tuviraglobal24@gmail.com or WhatsApp/Phone at +91 9967674436.
Shipping & Delivery
How long does order processing take?
Orders are typically processed within 1–2 business days after confirmation.
How long will delivery take?
Most orders are delivered within 5–7 business days depending on your location.
How can I track my order?
Once your order is shipped, tracking details will be sent via email and SMS. You can also track your order through our tracking page.
Payment Related
What payment methods do you accept?
We accept UPI, Credit Cards, Debit Cards, Net Banking, Cash on Delivery (COD), and other secure payment options available at checkout.
Is Cash on Delivery (COD) available?
Yes. COD is available on eligible orders. COD orders require a verification call before dispatch.
Are online payments secure?
Yes. All online payments are processed through trusted and secure payment gateways including Razorpay and PhonePe.
Returns & Refunds
What is your return policy?
Customers can request a return within 5 days of delivery. An unboxing video is mandatory for all return requests.
When are exchanges allowed?
Exchanges are only available if you receive a wrong product or a damaged product. A clear unboxing video is required for verification.
How are refunds processed?
Approved refunds are issued to the original payment method. For Cash on Delivery orders, refunds are processed to the customer's bank account. Refunds typically take 8–15 business days to reflect after approval.