Frequently Asked Questions
General
What is Tuvira global?
Tuvira global is a family-run online store that offers affordable and problem-solving products across categories like Home, Kitchen, Fitness, Pets, Storage, Beauty, Sports, Health, and Gadgets
How can I contact customer support?
You can contact us through:
> Email: Tuviraglobal24@gmail.com
> WhatsApp/Phone: +91 9967674436
> Our support team is available 24/7.
Do I need an account to place an order?
No, guest checkout is available. You can place an order without creating an account.
Are your products genuine and quality checked?
Yes, we carefully select and quality-check products before shipping to ensure customer satisfaction.
Shipping & Delivery
How long does shipping take?
Orders are generally delivered within 5–7 business days after dispatch.
How long does order processing take?
Orders are usually processed within 1–2 business days.
Do you provide order tracking?
Yes, tracking details are shared through:
> Email
> SMS
> Tracking page updates
Do you offer free shipping?
Yes, we offer free shipping on orders above ₹500.
Payment Related
Which payment methods do you accept?
We accept:
> UPI
> Debit/Credit Cards
> Net Banking
> Cash on Delivery (COD)
> Other secure online payment methods
Is Cash on Delivery (COD) available?
Yes, COD is available on eligible orders.
Some COD orders may require phone verification before dispatch.
Are online payments secure?
Yes, all online payments are processed through secure payment gateways such as Razorpay and PhonePe.
Return & Refund
What is your return policy?
We offer a 5-day return policy from the date of delivery for eligible products.
Is an unboxing video required for returns or damaged products?
Yes, a clear unboxing video is compulsory for all return, exchange, damaged, or wrong product claims.
How long does it take to receive a refund?
Approved refunds are generally processed within 8–15 business days to the original payment method or bank account for COD orders.