Privacy policy

Privacy Policy

Last updated: May 23, 2026

Tuvira global operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a smooth shopping experience (the “Services”). Tuvira global is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, purchase from, or otherwise interact with our Services.

By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect

We may collect the following categories of personal information depending on how you interact with our Services:

Contact Information

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number

Payment Information

  • Payment method details
  • Transaction details
  • Payment confirmations

Please note that payment information is processed securely through trusted third-party payment providers such as Razorpay and PhonePe. We do not store complete card details on our servers.

Order & Transaction Information

  • Products viewed or purchased
  • Cart and wishlist activity
  • Returns, exchanges, and cancellations
  • Purchase history

Account Information

  • Login credentials
  • Preferences and settings

Communications

  • Messages sent through email, WhatsApp, phone, or customer support channels

Device & Usage Information

  • IP address
  • Browser type
  • Device information
  • Pages viewed
  • Interaction with our website and Services

How We Collect Your Information

We may collect information:

Directly From You

When you:

  • Place an order
  • Create an account
  • Contact customer support
  • Subscribe to marketing communications

Automatically

Using:

  • Cookies
  • Website analytics tools
  • Device tracking technologies

From Third Parties

Including:

  • Shopify
  • Payment gateways
  • Shipping and courier partners
  • Marketing and analytics providers

How We Use Your Personal Information

We use your information to:

Provide Our Services

Including:

  • Processing orders and payments
  • Shipping products
  • Managing returns and refunds
  • Sending order updates and tracking information

Improve Customer Experience

  • Personalize your shopping experience
  • Recommend products
  • Improve website functionality and performance

Marketing & Promotions

We may send:

  • Promotional emails
  • SMS updates
  • Product offers and announcements

You may unsubscribe from promotional communications at any time.

Security & Fraud Prevention

We use personal information to:

  • Verify COD orders
  • Prevent fraudulent activity
  • Protect our website and customers

Legal Compliance

We may use or disclose information when required by law or to protect our legal rights.

How We Share Your Information

We may share your information with trusted third parties including:

  • Shopify
  • Payment gateways such as Razorpay and PhonePe
  • Courier and logistics partners including BlueDart, DTDC, Delhivery, XpressBees, Ecom Express, Ekart, Amazon Shipping, and Shadowfax
  • Marketing, analytics, and customer support providers

We only share information necessary to operate our business and provide Services.

We may also disclose information:

  • To comply with legal obligations
  • To enforce our policies
  • During a business transfer or legal process

Relationship With Shopify

Our store is hosted on Shopify, which provides the ecommerce platform that allows us to sell products and services to you.

Your data may be processed by Shopify and its partners to:

  • Operate the store
  • Process payments
  • Improve services
  • Provide fraud protection and analytics

To learn more, please review the Shopify Privacy Policy.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Keep you logged in
  • Remember cart items and preferences
  • Analyze website traffic
  • Improve website performance
  • Support advertising and remarketing

You can manage cookie settings through your browser preferences.

Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Children's Privacy

Our Services are intended only for individuals who are 18 years of age or older.

We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can remove it.

Data Security

We take reasonable measures to protect your personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Please avoid sharing sensitive information through unsecured communication channels.

Data Retention

We retain personal information only as long as necessary to:

  • Provide our Services
  • Complete transactions
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements and policies

Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Withdraw marketing consent
  • Request a copy of your data

To exercise any rights, contact us using the details below.

International Data Transfers

Your information may be processed or stored outside your state or country through trusted third-party providers such as Shopify and payment processors.

Where required, appropriate safeguards are used to protect transferred data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons.

Any updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

Tuvira global
Email: Tuviraglobal24@gmail.com
Phone/WhatsApp: +91 9967674436

Address:
Katraj, Fortune Sai Balaji
Pune, Maharashtra – 411046
India

Support Availability: 24/7